Ordering from Northrose is simple.
When ordering, please provide the ISBN, title, and quantity, along with the complete bill-to and ship-to addresses. Special billing and shipping instructions must be clearly indicated on the purchase order.
Prices do not include shipping or taxes. Prices are subject to change without notice.
Customers wishing to use a purchase order must have an account in good standing. To download an account application, please click here.
Orders by Email:
orders@northrose.ca
Orders by Phone:
1-905-665-1842
Orders by Mail:
208 Byron Street Unit C
Whitby, Ont.
L1N 4P6
Order Online:
First, contact us to receive your discount code, at the Northrose titles section of our website add the requested to your Shopping Cart, and check out to complete your order. We guarantee the security and privacy of your information. For more details, read our privacy policy.
Terms
Qualified orders from bookstores and distributors with accounts are entitled to a 20% discount, regardless of quantity. All orders must include a purchase order number or person's name. Terms are net 30 days. Prices are subject to change without notice.
Sales Tax
GST and Provincial sales taxes will be added where applicable.
Shipping
The exact shipping charge is prepaid and added to your invoice. Shipments are made via Purolator or Canada Post unless otherwise requested.
Damaged Goods
Northrose titles damaged in transit by the carrier must be reported immediately for a claim to be filed and a replacement order sent.
Advance written notice of your intent to return books is required.
Please email your return request to orders@northrose.ca . 100% returns are permitted up to 180 days of invoice. All returns must be shipped at the customer's expense. Books must be in new/saleable condition in their original shrinkwrap. Please note that returns of items 50% or more of the original order quantity will be subject to a 20% restocking fee.
Each shipment must include:
Books that are damaged, have stickers on them, or are not in saleable condition or not in original shrinkwrap will be refused and returned to the customer at the customer’s expense.
Each of our Publishing Partners are responsible for the fulfilment of orders to Canada. For details on their specific terms please contact each of the publishers directly. Click here and select the logo icons.
Northrose Educational Resources is located on the Traditional Territory of the Mississaugas of Scugog Island First Nation. We are proud to acknowledge the Lands and People of the Traditional Territories of the Mississaugas.
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